Order Cancellation by Users:
You can cancel your order on Foodoyes within 5 minutes of placing it without incurring any charges.
After 5 minutes, cancellation may be subject to a cancellation fee, which will vary based on the restaurant and the stage of order preparation.
Cancellation by Restaurants:
In the event that a restaurant is unable to fulfill your order for any reason, they may cancel it. You will be notified immediately, and you will not be charged for the order.
Estimated Delivery Time:
Foodoyes provides an estimated delivery time for each order, which is based on factors like the distance between the restaurant and your location, the complexity of the order, and the current order volume.
Please note that this is an estimate, and actual delivery times may vary.
Delivery Charges:
Delivery charges may apply to your order based on the restaurant's policy and your location. These charges will be clearly displayed during the ordering process.
Delivery Address:
It is your responsibility to ensure that the delivery address provided is accurate and complete. Any issues arising from an incorrect address will not be the responsibility of Foodoyes.
Delivery Attempts:
Our delivery partners will make reasonable attempts to deliver your order to the provided address. If they are unable to complete the delivery due to factors beyond their control (e.g., inability to access the building or contact the recipient), they will contact you for further instructions.
If the delivery is unsuccessful after reasonable attempts, your order may be considered canceled, and you may still be charged.
Refund and Compensation:
If there are issues with your order, such as missing items or incorrect items, please contact our customer support team within a reasonable time frame. We may offer refunds or compensation, depending on the nature of the issue.